Privacy Policy

Last updated: 9 February 2026

Nova Hub Technologies Inc. ("Nova Hub", "we", "us", "our") is a Canadian company that builds Nova, an AI assistant for macOS. This Privacy Policy tells you how we handle personal information in connection with the Nova app and this website. It is written in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the ten fair information principles found in Schedule 1 of that Act: accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access and challenging compliance.

Our Privacy Commitment

We believe privacy is not a feature you bolt on at the end — it is the way the product is built. We collect only the information we genuinely need, we tell you what we collect and why, we keep it secure, and we give you control over it. Every employee and contractor who works with personal information is required to follow this policy, and our Privacy Officer is accountable for making sure we do. If something in this policy is unclear, please write to us — we would rather explain than leave you guessing.

Consent and Purpose

We collect, use and disclose personal information only with your consent, and only for purposes that a reasonable person would consider appropriate in the circumstances. When you purchase or activate Nova you give express consent to the practices described here. In some situations consent is implied: for example, when you email our support team, you consent to us replying to the address you wrote from. You may withdraw your consent at any time, subject to legal and contractual limits and after reasonable notice. Withdrawal may affect the service we can provide — without your email address, for example, we cannot activate your licence, send receipts or help with account-related questions.

What We Collect

We collect only the personal information we need to deliver Nova and to support you:

• Contact and purchase information — your email address, your name if you give it, and transaction details such as the date and amount of your purchase. We do not see or store full credit card numbers; a third-party payment processor handles card data on its own systems.
• Licence and device information — your licence key, activation records, a device identifier and the version of macOS you run, which we use to activate the app and to honour the two-device licence.
• Support information — the messages you send us, plus any files or logs you attach.
• Technical information — anonymised crash data (only if you opt in) and website statistics collected through cookies, described in our Cookie Policy.

We collect information directly from you, automatically from your device while you use Nova, and from our website. We do not buy personal information from data brokers and we do not scrape it from other sources.

How We Use and Disclose

We use personal information to provide and maintain Nova, process payments, respond to support enquiries, improve the app and the website, protect against misuse, and comply with the law. We disclose personal information only in limited situations:

• to service providers that help us operate — such as payment processors, hosting providers and email services — under agreements that require them to protect the information and use it only for the services they perform for us;
• to legal or government authorities where the law compels disclosure;
• in connection with a corporate transaction such as a merger, acquisition or sale of assets, where the recipient must continue to protect the information in a manner consistent with this policy.

We never sell or rent personal information to anyone, and we never share it with advertisers or data brokers.

Safeguards

We protect personal information with safeguards appropriate to its sensitivity. Data in transit is encrypted with industry-standard TLS, systems that store personal information are accessible only to people who need them for their work, and our team receives regular training on privacy and security. We also review our practices from time to time and update them as needed. If a breach occurs that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA.

Access, Correction and Withdrawal

You may ask us what personal information we hold about you, request a copy of it, and ask us to correct anything that is inaccurate or incomplete. To make a request, contact our Privacy Officer — we will respond within 30 days, as PIPEDA requires. If we have to refuse access in a particular case, for example where the information is protected by solicitor–client privilege, we will explain our reasons. You may also withdraw consent to the collection, use or disclosure of your information at any time, subject to the limits described above.

Retention

We keep personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Transaction records are kept for the period Canadian tax law requires; licence records are kept while your licence is active and for a reasonable period afterwards; support correspondence is kept for two years; website statistics are anonymised within thirteen months. When information is no longer needed, we destroy it or strip out the identifying details.

Questions for the Privacy Officer

Our Privacy Officer is responsible for overseeing compliance with this policy and with PIPEDA. If you have a question, a concern or a complaint, please contact: Privacy Officer, Nova Hub Technologies Inc., 100 King Street West, Suite 5600, Toronto, ON M5X 1C7, Canada, or email support@nova-hub.top. We take every privacy concern seriously and will investigate and respond promptly. If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada.